The glass corridor walkway, known as the ‘Link’, connects the International and Domestic terminals. A free shuttle runs between the International and Domestic terminals and the South Terminal.

Customer service counters can be found on the Departures level of both the Domestic and International terminals. Tourism British Columbia Visitor Information Centre (tel: 604 207 0953 or 1598) counters are located on the Arrivals level in both the International and Domestic terminals and can help with accommodation, sightseeing and ground transportation tickets; multi-lingual services are available.

Money and communications: ATMs, bureaux de change and banks are located in both the International and Domestic terminals. Full postal facilities and mobile phone hire are available in the Arrivals area of the Domestic Terminal. Telephones and Internet access are available throughout the airport. Eating and drinking: Licensed bars and restaurants, fast-food outlets, snack bars and coffee shops are located throughout the airport. Shopping: Most shops are located in the International and Domestic Departures areas. Duty-free shopping is available in the International Terminal, with one outlet also available in the Domestic Departures area. Luggage: Left-luggage facilities are available from CDS Baggage Storage (tel: 604 303 4519), in the Arrivals area of the Domestic and International terminals. Other facilities: The Domestic Terminal also has a pharmacy, medical clinic, dental clinic and dry cleaners. There is a spa, 24-hour nursery, and a children’s play area on the ‘Link’ walkway; baby change facilities and children’s play areas are also located at many other areas around the airport.

The airport is fully accessible to disabled passengers. There is a general information telephone line for the hearing impaired (tel: 604 207 7070). Disabled parking and wheelchair-accessible taxis are available.

The CDS Business Centre (tel: 604 303 4500) in the International Terminal offers fax and photocopying facilities, computer workstations and Internet ports.

Alamo, Avis, Budget, Hertz, National and Thrifty have facilities on the ground floor of the Parkade, close to the terminal. Off-airport companies, Discount, Dollar and Enterprise, can be contacted at the pick-up location near the economy parking lot.

Parkade is the closest car park to the terminals, offering covered parking; level P1 is for pick-up/drop-off of passengers; levels P2 and P3 are hourly, daily and weekly parking. Hourly or daily parking is also available at the South Terminal. The economy car park, next to Parkade, is also close to the terminals (minimum stay: one day). There is also a cheaper long-term car park with a free 24-hour shuttle service to/from the terminals. There is a 24-hour valet parking service at both the Domestic and International terminals. Call the information line (tel: 604 207 7077) for further parking information.

The airport is linked to Vancouver via the Arthur Laing Bridge and then Highway 99. Follow signs for Highway 99 South, and then the airport. The airport is located on Grant McConachie Way.

Road: Taxi: Over 400 licensed taxis are available from outside the Domestic and International terminals daily 24 hours. Limousine: Limojet Gold Express operates from the airport daily around the clock (tel: 604 273 1331). Bus: The Airporter bus (tel: 604 946 8866 or 1800 668 3141 ; website: www.yvrairporter.com) serves central Vancouver hotels, the cruise ship terminal, and bus and train stations. Tickets are available from the Airporter desk in the Arrivals area of the terminals, at the pick-up point, or on the bus. Scheduled bus services are also available to major hotels in Downtown Vancouver, Whistler, Vancouver Island and various destinations in Washington State.