There are information desks in Domestic Arrivals lounge A and at the International counters in lounge F, in front of gates 19 and 29B. There is a tourist information office in lounge B, which provides information on Mexico City and can help arrange accommodation.

Money and communications: There are several banks offering bureaux de change facilities. ATMs are available 24 hours. There is also a post office located in the Domestic Arrivals area. Mobile phone hire is also available. There is an Internet caf in lounge E. Eating and drinking: There is a variety of restaurants at the airport, including fast-food outlets, bars and cafeterias. Some outlets are open 24 hours. Shopping: There is a wide range of shops, including duty-free arts and handicrafts. Luggage: Porters are on hand to help with luggage for a tip, while lockers are available near lounge A and a baggage packing service can be found near lounges B and D. Other facilities: There is 24-hour medical assistance and pharmacies.

The airport is equipped with ramps, lifts and wheelchairs for travellers with physical disabilities; passengers requiring wheelchairs and special assistance should inform their airline prior to travel. Car parking spaces for disabled passengers are provided in the car parks next to the terminal building.

The International Business Club (tel: (0)55 764 6900), on the second floor of concourse D, has workstations, meeting rooms, an auditorium, telephone, Internet, and a catering service. The on-site Hilton Mexico City Airport Hotel (tel: (0)55 5133 0505) has a business centre, providing secretarial services, fax, printers, Internet access, photocopying, paging equipment hire and courier services. There are also two small meeting rooms for hire accommodating up to 15 delegates. Many airlines provide executive lounges, with fax, data port connection, telephone and photocopying.

Car hire companies include Alamo, Avis, Budget, Dollar, Eurocar, Eurodollar, Hertz, Kimcar and National.

Short- and long-term parking is available in four car parks, close to the terminal building and with parking for almost 5,000 vehicles.

From central Mexico City, take Fray Servando Avenue northbound, left into Rio Churubusco and follow signs to the airport.

Rail: The metro is cheap and quick but crowded at rush hour. To reach the airport station, marked with an ‘M’ sign, turn left out of the terminal and walk past the car park; the airport metro station is on line 5. For central Mexico City, change at Pantitlan (one stop) for line 1 and travel to Insurgentes. Road: Taxi: Pre-paid taxi tickets are available from Taxi Autorizado in the Transportacion Terrestre (Ground Transportation) booth in baggage reclaim. Travellers are strongly advised to take an authorised (white and mustard with an aeroplane logo), pre-paid taxi and always lock taxi doors when inside. Bus: Major hotels run shuttle minibuses from the airport. There are also regular airport buses to various destinations in and around Mexico City, departing from just outside Gate D.