An information desk is located in the central area of the terminal close to Concourse C.

Money and communications: ATMs, bureaux de change and postal services are available throughout the terminal. Eating and drinking: The airport has plenty of restaurants, cafs and bars. Shopping: There is a wide variety of shops, including a duty-free shop. Luggage: Left-luggage facilities have been suspended due to security concerns. There is a lost property office on the lower level of the terminal. Other facilities: There is a children’s play area.

There are disabled toilets, as well as lifts and ramps, and reserved disabled parking. Pick-up and set-down spaces are available on the upper level terminal road, where disabled passengers can seek assistance from Skycap porters (tel: 410 850 7674). Some car hire companies provide hand-controlled vehicles. Passengers requiring wheelchairs and special assistance should inform their airline of this when booking their ticket.

There is a Business Services Centre (tel: 410 859 5997) at the airport, which has a conference room with fax and photocopying facilities, and connections for laptops. Meeting rooms are available through CK’s Catering and Conference Room service (tel: 410 691 2515) and the Friendship Centre (tel: 410 859 7833).

Companies include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National and Thrifty. They are based at the new car hire facility on Stoney Run Road and New Ridge Road, one minute from the terminal; a shuttle bus service runs between the facility and the terminal.

There is space for 30,300 cars at the airport, with short-term parking available directly in front of the terminal in the hourly garage (the first 30 minutes are free), as well as several satellite car parks offering daily, long-term and express parking. Parking facilities are serviced by regular courtesy shuttle buses.

The I-195 serves the terminal directly, with a designated airport exit. From Washington DC, take the Baltimore-Washington Parkway, heading north, until signs for I-195/BW appear. Bear right and follow I-195 to the airport. From Baltimore, take Russell Street south to the Baltimore-Washington Parkway, then follow the parkway south to the junction with I-195, and merge left off the parkway onto I-195 for the airport.

Road: Taxi: Taxis are readily available from the airport. Bus: The BWI SuperShuttle offers scheduled bus services to/from hotels in the central Baltimore area. The Airport Shuttle runs a door-to-door service covering Maryland. A Washington DC Metro bus service, the BWI Express B30, runs from the airport to Greenbelt metro station in the capital. Rail: The airport has its own train station, connected to the terminal by free shuttle buses. A light rail service is available to downtown Baltimore and Hunt Valley. Amtrak trains run to Washington DC, Philadelphia, Wilmington and Alexandria. MARC trains serve Baltimore, Washington DC, Prince Georges County, Anne Arundel County and Harford County.