Tourist information is available by telephone (tel: (0)21 6439 0630). All signs are in English and Chinese, as are the intercom announcements.

Money and communications: There are bureaux de change, banks and ATMs throughout the terminal, as well as postal and telecommunication services. International direct dial telephones are available in arrivals, while public telephones take local coins and phone cards. Eating and drinking: There are a few restaurants, bars and coffee shops. Shopping: There is duty-free shopping available, as well as a shopping market located just outside the airport entrance. Chinese specialities, such as silk clothing and scroll paintings, are available for purchase. Luggage: Trolley hire is available at both departures and arrivals. Uniformed porters can also be hired, although travellers should note that tipping is not allowed. Luggage lockers are available. Other facilities: These include smoking areas throughout the terminal, a fitness centre in the Shanghai International Airport Hotel (see below), a medical centre and a beauty salon.

There are disabled toilets in the terminal building and the airport is equipped with lifts, elevators and ramps to provide easy access for disabled travellers.

The Shanghai International Airport Hotel (tel: (0)21 6268 8888) offers 24-hour business facilities, including various meeting rooms, telephone, fax, photocopying and telex facilities, and catering services. VIP lounges are also available.

Self-drive cars are not currently available, but these services may be initiated by international companies as foreign business opportunities expand in China. Most visitors hire a car with a driver (often from their hotel) on a daily or weekly basis. Angel Car Rental is based at the airport.

There is a long- and short-term car park with space for 580 vehicles in front of the terminal building.

Hongqiao Lu (road) is a continuation of the Yanan Road, the main east-west street in Shanghai, connecting Hongqiao Special Zone with Pudong New District and dividing the city into north and south. Hongqiao Lu is the only main road with connections to the airport. A highway is currently being constructed to ease congestion.

Road: Taxi: Taxis are readily available outside arrivals; the driver should use the meter, however, if it is not working, agree on the fare before leaving the airport (journey time: approximately 25-40 minutes). Travellers should make sure that they join the correct taxi queue, as which queue to join depends on the distance of the journey. A taxi trip into the centre includes a toll, upon exiting the airport, which is added to the fare. It is best to have the destination required written in Chinese or indicated on a map. Bus: Public buses run regularly to city destinations including the city ticket office. Bus 925 runs to People's Square, Bus 938 runs to Pudong Yangjiadu, Bus 806 runs to Zhong Shan Nan Yi, Bus 807 runs to Shanghai West Railway Station, and airport Bus 1 runs to Shan Xi Lu. There is little space on buses for luggage. Most major hotels run shuttle buses to/from the airport. Coach: Long-distance coach services run to Suzhou, Nan Jing and Hongzhou.