Information and help desks (tel: (0)180 500 0186) can be found in the main hall.

Money and communications: The airport has banking and bureaux de change, ATMs and a post office. Eating and drinking: There are several restaurants and bars located throughout the terminal building. Shopping: There are various shops at the airport, including duty-free in the Departures area and a supermarket. Luggage: A left-luggage facility is available in the main hall (tel: (0)30 4101 2315), which also offers a porter service. Trolleys are available free of charge. Other facilities: There is a 24-hour first aid service and baby change facilities.

Facilities for disabled travellers include ramped access, adapted toilets and wheelchair-accessible telephones. Wheelchairs are available (tel: (0)30 8875 6408). Disabled car parking spaces can be found near the car hire area on the lower level (car park P2).

The airport has fax and photocopying services in VIP lounges and in the Airport Service Centre (tel: (0)30 4101 3434). A conference room (tel: (0)30 4101 3316) is located on the third floor. There are seven executive lounges in the airport gallery, above the main hall.

Car hire companies include Avis, Budget, Europcar, Hertz, National Car Rental and Sixt. Facilities are located in front of car park P2

There are car parks located beneath and around the terminal; P1 (covered), P2 and PK are close to the terminal building (car park PK is for short-term parking); and P5 is for long-term parking.

The airport is connected to the Berlin city motorway, the A100, and the A111 north, with well signposted exits.

Road: Taxi: Taxis are readily available outside the terminal. Bus: The Jet Express Bus (tel: 11861) nos.128, 109 and X9 run to underground stations in Berlin, for connections to the city’s subway transport system, as well as connections to the overland S-Bahn trains at Jungfernheide, one stop from Jakob Kaizer Platz on the U7 line. A service also runs to city centre destinations, including Unter den Linten and Franzsische Strasse, with connections to the U9 underground train at Turmstrasse, and ending at Alexanderplatz. Information is available from the BVG office in the main hall of the terminal (tel: (0)30 19449).