Information desks (tel: 971 789 099) can be found in Arrivals, Departures and check-in. Customer service personnel, known as the ‘blue jackets’, are on hand to assist passengers on the second floor. There is a tourist information desk on the ground floor of the terminal (tel: 971 789 556).

Money and communications: The terminal has a full service bank on the Departures fourth floor and several ATMs. There are also post boxes, a post office and telephones. Eating and drinking: There are many bars and restaurants at the airport, including a 24-hour bar and a 24-hour cafeteria. Shopping: Shops include duty-free, a tobacconists, toy shop, leather goods shop, shoe shops, a jewellers, opticians, florists, sweet shops, gift shops and a clothing accessories shop. Luggage: There is no left-luggage facility at the airport. A lost property service is situated on the ground floor (tel: (0)971 789 456). Other facilities: There are 24-hour first aid services and a pharmacy, as well as numerous travel agents and a children’s room.

There are lifts and ramps in the terminal where necessary. Wheelchair-accessible toilets and disabled parking spaces are also available.

There are three VIP lounges (tel: 971 789 331) at the airport, the Randa and l’Ofre lounges, situated in the Departures area, and the Formentor lounge, situated on the D concourse. These provide free newspapers, a television, telephone and self-service bar. The airport can also provide conference/meeting rooms, telephone, fax machines, computers and data lines, and catering; there are also board rooms for hire in the Randa VIP lounge.

Companies include Avis, Betacar-Europcar, Centauro, Europa, Hasso, Hertz, Record and Tui Cars-Ultramar Express. Desks and offices are located at Arrivals in the terminal building and on the ground floor of the airport car park.

There is a covered car park close to the terminal for long- and short-term parking. The car park has a capacity for 5,700 vehicles on six floors. The ground floor is used by car hire companies; and long-term parking is on the sixth floor. All floors are fitted with disabled parking spaces, situated next to lifts and escalators. The fourth floor has passenger travelators that connect the car park to the terminal building Departures area.

To get to the airport from Palma, take the autovia (main road) in the direction of Santany (Santa) and turn off before the airport.

Road: Taxi: Taxis leave from outside Door D on the Arrivals floor. Taxi companies serving the city centre (journey time: 15 minutes) include Fono Taxi, Radio Taxi and Taxi Palma. Bus: Bus no.1 runs to Paseo Mallorca in central Palma de Mallorca (journey time: 30 minutes) and Porto P. There is a bus stop in front of the multi-storey car park, outside Door D of the Arrivals floor, and another one outside the check-in floor, opposite the airport access road.