The information desk is located next to the newsagents on the ground floor of the terminal and is open 24 hours (tel: (0)870 122 1488).

Money and communications: A bank, bureaux de change and ATMs are available. Eating and drinking: A food court on the first floor offers a range of restaurants and snack bars; there is a coffee shop and pub nearby. Shopping: Shops include a tax- and duty-free shop, a pharmacy and bookstores/newsagents. Duty-free goods can be pre-ordered online via the airport’s website. Luggage: 24-hour left luggage and lost property are available (tel: (0)191 286 0966), as well as a free porter service. Other facilities: These include baby care facilities, play areas, an entertainment area with children’s rides and video games, a travel agent and a 24-hour chaplaincy.

Disabled toilets, lifts and reserved car parking spaces are all provided. There are wheelchairs and specialist vehicles within the terminal for access to the aircraft. A TDD phone for hearing-impaired passengers is available on the main concourse opposite the information desk. There is an induction coupler on payphones, and a Minicom telephone at the information desk (tel: (0)191 214 3333). An induction loop system is in operation in various parts of the terminal building. Passenger service assistants are available on request and a number of airport staff are trained in the use of sign language. Those requiring assistance should contact the airport in advance (tel: (0)191 286 0966).

The Business Centre is equipped with telephones, fax machines, Internet access and a small meeting area. The Cheviot Executive Lounge is available for all passengers, with credit-card telephone, fax and Internet facilities available. There is also a British Airways Lounge equipped with a business centre area. For conference facilities, contact the Britannia Newcastle Airport Hotel (tel: (0)191 401 9988) or the Newcastle Airport Travel Inn (tel: (0)1661 825 040 or (0)8701 977 190).

Companies represented at the airport are Avis, Europcar, Hertz and National, with desks opposite Domestic Arrivals in the terminal building.

Both long- and short-term parking are provided, with a 24-hour courtesy shuttle bus operating between the long-term car park and the terminal. A direct pre-booking service is available enabling passengers to save money on parking costs (tel: (0)191 214 4026). Online booking via the airport’s website is also available.

The A1 connects with the A696, which leads directly to the airport.

Rail: Underground: The city underground Metro system connects the airport directly with 45 other Metro stations. For more information on Metro services, contact the operator Nexus (tel: (0)191 203 3333) or Traveline (tel: (0)870 608 2608). Road: Taxi: The Airport Taxi Association (tel: (0)191 214 4309) runs a service from a desk within the terminal building. Chauffeured executive cars, MPVs and luxury coaches are offered by Parkers Execulink (tel: (0)191 214 4412; website: www.parkersexeculink.com). Bus: Buses nos.76, 76A, 77, 77A, 78, 78E, 79 and 79A run between Eldon Square Bus Concourse in the city centre and the airport. For more information, contact Traveline (tel: (0)870 608 2608).