Terminals 1 and 2 are connected by the Millennium Link walkway.

The airport information desk (tel: (0)870 733 5511) is situated in the Millennium Link; there is also an information point located in the Departures Lounge. British Airways operates a customer service desks (tel: (0)121 767 7502/3) in Terminal 2. The Visitor Centre in Terminal 1 provides a reservation and information service.

Money and communications: Bureaux de change and ATMs are available in both terminals. Postal facilities are available in Terminal 1. Eating and drinking: There is an extensive range of cafs, restaurants, bars and fast-food outlets both airside and landside. Shopping: There are several retail shops at the airport. Luggage: A left-luggage facility (tel: (0)121 767 7987) is available on the first floor in Terminal 1. Other facilities: There are 24-hour medical centres in both terminals and a prayer room.

Adapted toilets and lifts are provided. Wheelchairs are available on request. Help with baggage and check-in is available by contacting the airport information desk (tel: (0) 870 733 5511) prior to arrival. Wheelchair and other assistance after check-in must be arranged through the individual airlines. A Minicom system (tel: (0)121 767 8084) is installed at the Terminal 1 airport information desk, and there is an induction loop system.

Business booths are available in the Terminal 1 Departures lounge; free work stations are provided, with credit-card operated telephone, e-mail, modem and fax facilities. Air Space (tel: (0)121 767 8063) provides meeting rooms accommodating between two and 40 people. Overhead projectors and flipcharts are available.

Avis, Budget, Europcar, Hertz and National are represented in the Millennium Link.

There is short- and long-term car parking at the airport. Parking information is available from NCP (tel: (0)870 606 7050; website: www.ncp.co.uk).

The airport is situated on the A45 Coventry road, close to junction 6 of the M42. There are direct connections from the M1, M5, M6 and M40. The new M6 toll road provides a fast alternative to the M6. The airport is signposted from the motorways.

Rail: The free Skyrail service links the airport directly to Birmingham International Train Station. A network of regional and intercity rail services depart from there, including a Virgin service to London Euston. Further information is available from National Rail (tel: (0)845 748 4950; website: www.nationalrail.co.uk). Road: Taxi: Black cabs (tel: (0)121 782 3744) carry up to five people with luggage. Bus: Local buses link the airport to the surrounding district. All buses stop outside the terminals. For timetable and fare information, call Traveline (tel: (0)870 608 2608). Further information is available (website: www.centro.org.uk or www.travelwm.co.uk). Coach: National Express (tel: (0)8705 808 080; website: www.nationalexpress.com) operates long-distance coach services, linking the airport to Birmingham and a number of other cities, and provides inter-airport Flightlink (tel: (0)8705 757 747) coaches linking the airport with London Luton, London Gatwick and London Stansted airports.