The terminals are all located within the same complex and are linked by walkways.

The airport operates a Travellers Information Desk (tel: (0)3 9297 1805), located in the International Terminal Arrivals area, which is open at all times during flight operation hours. There is also an information desk in the Departures area.

Money and communications: Bureaux de change and ATMs are located in the International Terminal. Internet is available in the International Terminal Departures area, before security. Eating and drinking: A variety of cafs and restaurants are available throughout the airport. Shopping: Airport shopping includes duty-free in the International Terminal, including nine speciality GST-free stores and the Downtown Duty-Free outlets, open daily. Luggage: Lockers are no longer available; left-luggage facilities are now available in the International Terminal Arrivals hall. Other facilities: Showers are available in the International Terminal Departures area; towels and shower kits are available for hire from the nearby Collins Booksellers. Baby-change facilities are available throughout the airport. There is also a prayer room and a medical practice in the International Terminal.

Wheelchair-accessible toilets, travelators and lifts are provided throughout the airport. Wheelchairs are available via the airlines on request; passengers should inform their airline in advance or contact the Travellers Information Desk (tel: (0)3 9297 1805). There is a text telephone on the ground floor of the International Terminal, in the Arrivals area. Disabled parking is available.

Conference facilities, meeting and boardrooms, and a fully serviced business centre are provided by the Hilton Melbourne Airport (tel: (0)3 8336 2000); There is also a number of airline lounges for departing passengers.

Companies include Avis, Budget, Delta Europcar, Hertz and Thrifty; they have information desks in the South Terminal and offices on the ground floor of the short-term car park.

The airport has both long- and short-term car parks, as well as two Business Park facilities. All operate daily 24 hours. Short-term parking is located in the multi-storey car park immediately in front of the passenger terminals, connected by covered walkways. A free shuttle bus runs from the long-term parking lot to terminals, daily 24 hours. The multi-storey car park Business Park South offers undercover parking with direct access to the terminal via sheltered walkways. For parking information, contact Secure Parking Melbourne Airport (tel: (0)3 9297 1383). Excellent information regarding parking at Melbourne Airport can be found on the airport's website, including maps and tariff information.

From Melbourne city centre, take the CityLink toll road; this becomes the Tullamarine Freeway, which leads to the airport.

Road: Taxi: Taxis are available from the ground floor level of the terminal building, in front of the South Terminal and the Qantas Terminal (journey time into the centre of Melbourne: 30 minutes). Bus: SkyBus (tel: (0)3 9335 2811; website: www.skybus.com.au) operates daily 24 hours between the airport and the city centre. Information on destinations served and schedules is available from the information desks in the terminal building or from the contact details listed on the airport's website.